Policies & Procedures / Strategic Plans
Since branding and corporate identity are as much about staff behaviour as a logo is, it's very important to have all-embracing and coherent business development processes in place across everything your company does.
Our experience of working in large organisations has proven to be invaluable in our work with small and medium sized businesses. We don't claim to be HR, Procurement, Health & Safety or IT experts but we are confident we can highlight weaknesses in company systems, behaviour and culture... and suggest appropriate remedial action/s. Inevitably, the resulting improvements benefit and add value to the brand that is your company.
We have acquired a good deal of experience in helping clients to improve or create a wide variety of in-company policies and procedures, strategic plans and staff training and development programmes etc:
For example: Employee Handbooks / Staff Reviews & Appraisals (Probationary Periods) / Recruitment & Interview Procedures / Good Practice in Site Assessment / Customer Relations Management CRM / Keeping Premises and Company Vehicles Clean, Safe & Healthy / Attendance & Time Keeping
Developing and using: Mission Statements / Strap-lines / 3-Year Plans and Programmes / Marketing Plans & Campaigns / Research & Development Projects / Market Research / Apportioning Budgets (and assessing value for money expenditure) / Crisis Management / Competition & The Changing Marketplace / Analysing Company: Strengths, Weaknesses, Opportunities and Threats (SWOT) / Review, Action, Measure, Plan (RAMP)
Research, Analysis and Workshops & Seminars including: Team Building / Internal Communications / Marketing Principles (Promoting the Brand) / Staff Behaviour / Job Bags & Sales Follow-ups Procedures & Systems / Project Management (Roles and Responsibilities)/ Customer Care (inc. Interactive PDF Questionnaire Forms etc) / Quality Control Systems / Mapping Working Processes / Company Structures & Teamwork / Managing Meetings (Purpose / Routines / Agendas / Minutes) / Customer Relations Management (CRM)
For more information on any of the above: Contact 'I More Than Brand'